A: Cerebiz represents an operational expense only. There is no capital outlay on hardware or software

A: Instead of having to wait years for a return on investment, with "Cloud" there is a very close connection between the money you spend and the value you receive. Acting on the analysis of your company data as provided by Cerebiz can result in immediate payback on the economical monthly subscription.

A: In addition to the benefits from acting on Cerebiz analysis results, there can be actual cost savings though the elimination of developing and maintaining spreadsheets and the elimination of delays and costs associated with physically shuffling files, paper printouts, etc.

A: The monthly Cerebiz subscription scheme and resources provided under that scheme can easily handle the range of data volumes that any SME business may experience.

A: Cerebiz costs are based on numbers of user subscriptions which facilitates any form of business growth, merger, or acquisition.

A: Cerebiz believes that the technology used by Cerebiz is well out of economic reach for any SME business, yet the Cerebiz cloud based solution provides the resources, flexibility, and range of analysis capabilities that until now have only been available to large corporate entities.

A: Cerebiz storage costs are part of the subscription and excess storage is charged on an economical pay as you go basis without the need to make capital purchases or to over commit in case of expansion that may be delayed or not happen as envisaged.

A: Cerebiz range of data analysis templates as well as the free form Analyzer and the 'What if..?' Business Optimizer facilities may be accessed by any registered user through a secure encrypted Internet connection.

A: Cerebiz offers carbon footprint savings by eliminating or reducing paper reports and the physical transfer and handling of data files.

A: Cerebiz offers a service that can be used to add significant value to SME business for a low monthly subscription. Downside risk is managed in that no capital outlay is required, no special training is required, secure encrypted data connections are used, as well as inbuilt redundancy of technical resources.

A: Cerebiz involves keeping only a copy of the SME business accounting system data in the cloud. The business system itself remains in house and subject to the clients security standards and arrangements. Copying the data across to Cerebiz is automated but controlled by the client.

A: Cerebiz is a specialist provider of business analysis service for SME clients. The standard Cerebiz analysis templates format means client management can readily assess the scope and benefits that Cerebiz can bring to their business.

A: Cerebiz is designed to eliminate the data duplication and double handling inherent in spreadsheets allowing IT or other business system support staff to focus on the user and business needs.

A: Cerebiz is designed so that any user familiar with an Internet browser can immediately use Cerebiz. Access and security levels need to be defined by client management. The standard Cerebiz approach to implementation means the Cerebiz results can be enjoyed in a matter of hours or days instead of weeks and months.

A: There are three Cerebiz on-demand subscription and access 'offerings' to suit (a) business owners and managers, (b) so called 'power users' and, (c) an Administrator / Accountant's version for overall management of the system and providing access to special 'Accountant only' features of the system.

A: 'Power users' are provided with access to the optional Cerebiz "Analyzer". Analyzer provides data view customization via point & click and drag & drop facilities to quickly develop and save custom data views.

A: Logo and related

A: Prices are set as monthly subscriptions payable quarterly or annually in advance. Various options are separately priced and selectable.

A: There is a one time setup charge for the standard Cerebiz on-demand offerings that covers taking up your MYOB data, setting up access security, etc.

A: No special hardware or software is required for Cerebiz on-demand apart from a broadband connection to the Internet.

A: Users familiar with a web browser and "point and click" are ready to use Cerebiz. Clients intending to use Analyzer will benefit from familiarity with their MYOB data.

A: Cerebiz synchronises a copy of the SME business accounting system data, no more no less.

A: Yes Cerebiz on-demand uses secure SSL links for all transfer of data over the Internet.

A: Cerebiz on-demand applies standards of confidentiality and care to client data at the same level as it would to its own confidential data. We understand that confidentiality is the essence of our business.

A: Cerebiz uses a local Tier 3 data centre provided and managed by a specialist supplier. Facilities and arrangements include:

• Multiple redundant uninterruptible power systems (UPS)

• Multiple redundant Internet connections as well as independent IP address assignment

• Temperature control within variance of 1 degree centigrade and multiple redundant cooling systems

• Hunidity control at 50% with +/- 5% variance

• 24 hour security monitoring including CCTV recording of key areas

• Tier 1 supplier equipment – IBM, Cisco, VMware.

A: Each cerebiz client's company data is setup and maintained as a separate "instance" with separate security.

A: Your server (automatically) initiates the connection so that you maintain control over who your server "talks" to.

A: Based on the use of standard templates from the Cerebiz library and availability of your access control rules, the typical installation time is within one or two business days.

A: No, Cerebiz on-demand uses online methods such as GoToMeeting that require no special hardware or software at the user end other than a telephone and broadband Internet connection.

A: As part of the Cerebiz on-demand setup, there is a small piece of software to handle the data extracts that needs to be installed on the MYOB computer. This may involve a small amount of time (less than an hour) on the part your technical support people.

A: Any user familiar with an Internet browser and point and click operation is ready to use Cerebiz.

A: Assuming no special data view or report requirements until you have used the system for a while, there does not need to be any involvement of time other than (a) defining user security details, and (b) downloading and installing the cerebiz synchronization program on your MYOB server.

A: Online video clips, online chat, and email support are offered for questions involving use of the service.

A: Support via online chat and email is available during business hours in the Australia / New Zealand region.

A: Support via email is typically 'within two business days'.

A: All Cerebiz clients and users are automatically "upgraded" to the latest version of the cerebiz service. There will be prior notification of any changes.

A: Report writers present a 'fixed view' on the data that they are used to report on. This means many reports may be needed to present the different views on the data required to manage the business better.

Cerebiz on-demand is much more than a report writer in that it represents all the MYOB data in a multi-dimensional 'cube' that enables any view of the data to be 'rolled over' and looked at from different perspectives. This is also known as "Slicing and dicing" and 'drill down' and as it is interactive, it provides the user with the immediate ability to pull up data to support better understanding and better decision making. For example in static report (using standard report writers) you will be able to see product sales by monthly, by quarterly, by half yearly, by yearly comparison with your respective budgets and variances for the period. In Cerebiz on-demand multidimensional cubes, you will be able to see for example same information by region, by customer, by sales person etc. just selecting these dimensions in a single view.

Another important aspect of Cerebiz on-demand is that it provides the views in a browser anywhere, anytime 24x7 so 'reports' are not tied to having to go to a central location to obtain them. The Cerebiz on-demand 'data views' may be saved or printed on the user's computer.

A: Cerebiz on-demand offers a number of standard templates to view and drill down on the MYOB data. If any spreadsheets contain data not in MYOB, a new template would need to be set up to manage and access such data. Cerebiz on-demand offers the potential (subject to a customization arrangements being in place between Cerebiz and your business) of full database management capabilities to complement MYOB for any data that MYOB does not hold or deal with.

A: Cerebiz on-demand offers full SQL database management capabilities to complement MYOB for any data that MYOB does not hold. Hence the need for database tools such as Access can be eliminated. Naturally a customization arrangement needs to be entered into for such data base development as well as new Cerebiz on-demand templates that will need to be set up to access the extra data which is outside the standard MYOB database.

A: Cerebiz on-demand has standard templates to handle Budgets and Cash Flow.

A: Currently Cerebiz on-demand is designed for use with Microsoft Internet Explorer & Firefox.

A: Cerebiz on-demand provides the views on the data in a browser anywhere, anytime 24x7 and these 'data views' may be saved or printed on the user's computer.

A: Cerebiz on-demand represents all the MYOB data in a multi-dimensional 'cube' that enables any view of the data to be 'rolled over' and looked at from different perspectives. This is also known as 'drill down' and as it is interactive, it provides the user with the immediate ability to pull up data to support better understanding and better decision making. There is no waiting on any reports.

A: Yes, anywhere the user has access to the Internet and a computer with a browser.

A: Yes it does, subject only to short periods of 'essential maintenance' which will be notified beforehand whenever possible. The infrastructure used by Cerebiz on-demand is designed to be extremely reliable with very high target uptime 99.9%, however there may be occasional malfunctions in the infrastructure that cerebiz on-demand utilizes and there can be no 100% guarantee, nor can down time due to such causes be predicted.

A: Yes, all access to Cerebiz on-demand is by user name and password.

A: Yes, the 'user name' can be linked to specific template views of the MYOB data so each user can only see what s/he is authorized to see.

A: Yes, however an appropriate template is required to access and view specific data. Also, of course, there is the user level access security.

A: Yes, Cerebiz on-demand templates can be set up to access any data. Including all prior year data. This is important for any year to year comparison purposes.

A: Cerebiz on-demand works with current and the immediately prior version of MYOB Accounting, Accounting Plus, and Premier. MYOB users have found it worthwhile upgrading to the latest versions, to obtain the benefits of the new MYOB functions and features as well as the ability to run them with Cerebiz on-demand.

A: Cerebiz on-demand will keep abreast of new versions of MYOB Accounting, Accounting Plus, and Premier.

A: Cerebiz on-demand puts a very small data extract program on the MYOB computer that works in conjunction with an 'Open Database Connectivity' (ODBC) tool on the MYOB system that is an industry standard way of transferring data from one system to another. The data is encrypted and hence secure while on its path across the network to the Cerebiz on-demand Data Store.

A: The extraction process may be preset to happen as often as required. The determining factor is how 'up to date' the data that Cerebiz on-demand relies on needs to be. Typically it is done daily, weekly, or monthly but it can also be done 'on the hour' for example.

A: no, Cerebiz on-demand does not affect or alter the data in the MYOB system as it is a one way process (except in the case of the Accountant two-way link where corrections and journals created in Cerebiz can be submitted for review and posting back into MYOB).

A: Cerebiz on-demand is designed to work with all sizes of MYOB databases. There may be a database quota limit that becomes relevant to the choice of Cerebiz on-demand monthly plan that you choose.

A: There are no additional MYOB modules or 'extras' that you require to run with Cerebiz on-demand, however the MYOB ODBC driver should be installed in the MYOB computer.

A: Allocating an account to the wrong MYOB category is a common occurrence. For example an account that is really a 'Cost of Sales' is set up as an 'Expense' account. Cerebiz on-demand handles this by providing a 'drag and drop' account mapping facility that enables an Accountant to easily shift the 'errant' account into the right category. The mapping facility interprets the incoming data from MYOB and automatically maps or routes it to the right account category.

A: You can select the data bases for previous year(s) to be uploaded.

A: The standard Cerebiz data analysis templates are under daily scrutiny by numerous Cerebiz users which reduces the potential for application errors. The data synchronisation between the SME business accounting system and Cerebiz is subject to automated checks and balances. The worst case fallback position for the Cerebiz client is to go back to the SME business accounting system for the analysis of data. The Cerebiz Terms of Use confine Cerebiz liability to the amount of the subscription paid by you in the previous twelve months.

A: In the event that there is no one to take over the Cerebiz service, the worst case fallback position for the Cerebiz client is to go back to the SME business accounting system for the analysis of data.

A: In the case or merger or acquisition, it is the intention of the Cerebiz board that existing contracts be honoured on existing terms for the remainder of the contract at least.

A: A Cerebiz client can terminate the use of the Cerebiz service at any time as provide for in the standard Cerebiz Terms of Use. Similar to a mobile phone contract the client remains liable for payment for the minimum level of contracted access and services.

A: Cerebiz subscription pricing is defined in the Cerebiz Terms of Use and is firm for the period for which the user signs up.
Subscriptions may change upon renewal – Cerebiz policy is to provide 90 day prior notice of any change at the expiration of the current subscription period.